Testimonials from Clients

We frequently get letters from clients.  These letters really bring an upbeat attitude to the clinic and we would like to share some with you. 

Dear Dr. Taylor and staff:

On Christmas Eve 2007 my husband and I brought in our 4 month old Saint Bernard puppy, Willie, to your clinic.  Willie was lethargic and running fever.  Several tests were run and he was kept overnight.  When we picked him up the next afternoon he was a completely different puppy.  The tests were inconclusive as to what was his problem, but whatever it was you made him well.  Several months later he was back in again and sent home with a prescription.  Again, whatever was wrong you made him well.

I just wanted to let you know that this story has a happy ending.  Willie has grown up to be a very, very handsome young man.  He finished his conformation championship at a few days shy of his second birthday and with three majors.

My husband and I would just like to say “THANK YOU” to you and your staff even though we are a little late.  We firmly believe that you saved our boy on Christmas Eve and we are eternally grateful.

 Dr. Taylor,

Thank you so much.  My prayer was for guidance with respect to Bonnie’s care and comfort.  I believe that we were guided to you.  Thank you for your care and compassion.  Also, I appreciated Sara’s immediate concern and professionalism at a very stressful time.

Dear Staff,

Thank you for caring for our loving Greyhound.  He brought much love to our home and we miss him dearly.  Thank you for your gentle care of him.  You’re a special clinic.  Thank you again.

Dear Dr. Thrall,

I want to “paws” (pardon the pun) to say thank you for all you did for me last weekend!  I guess I was a pretty sick pooch-even more so than I thought.  I knew I did NOT feel well but I guess it had been sneaking up on me for a while and I was getting used to feeling under the weather.  So imagine my surprise when I was bundled up and on my way to find help!

When Mr. and Mrs. took me to your clinic Saturday night and your staff started working on me, I knew that something was amiss, especially when I woke up in the morning and I was not in my kennel at home.  But do you know what?  All that stuff going thru the tube and into my leg must have done the trick cuz I sure am feeling better every day.

I was at Alpine Vet Clinic with Dr. H all day Monday, came back to my house for the night then back to Alpine for most of Tuesday.  finally on Tuesday the needle was pulled and the “cone of silence” (did you ever watch reruns of GET SMART?) was taken off my head.  What a relief!  I kept banging my head into the walls every trip down the hall!

I probably was a little picky on my eating habits come Tuesday night.  I loved the kibble your staff fed me-KD I think it was called.  But I wanted nothing to do with any of the dry food or the canned food I had been eating before I got sick.  Finally, I think I got my message across to Mr. and Mrs., and they got some of the kibble and canned KD.  I am making up for lost time, just to let you know.  My body was getting a little whittled down but while I am typing this to you, I cannot say I have looked this good in quite some time.

So, I take my hat (if I had one) off to you and your staff.  Mr. and Mrs. say it was amazing that the doctor in Pennsylvania that you had contact with by e-mail was also a friend of my breeder, who was shocked to hear of my episode.  I think we all came out ahead after last weekend.  I feel super and I met some great new friends at your emergency clinic.  My breeder came over to see what a great dog I am!  And Mr. and Mrs. found out how empty the house is without me there (again, something that may be to my advantage in the future!)  I hope you fount satisfaction that your treatment worked by bringing me out of the crisis I was experiencing.

So KUDOS to you and your staff!  I hope you take it the right way when I say I love all of you, but I hope I will not have to visit again for quite some time-unless it would be just a quick “Hello.”  -Barkley

Dear Dr. Julie,

I am writing in regards to Quincy’s emergency surgery.  He is going just great.  We wish to thank you and your staff for the great care and understanding you had with our boy.  Not all staff and vets understand the chow breed and we were so grateful you all did.  It really meant a lot to us.  So glad we have an emergency clinic near us, I don’t know what we would have done without you so thanks again.

Dear staff,

Thank you for your patience and advice during our many calls on Thursday.  In spite of all our efforts two of the kitties died the next morning, and the third one was later born dead and deformed.

The mother had definitely been someone’s pet and then dumped.  She is now on antibiotics and fluids and seems to be slowing improving.  Thanks again for your kindness.

Dear Staff,

Roy and I were a bit leery of taking Prince to “complete strangers” when we knew in our hearts, he’d have to be “put to sleep.”  But, in his case, as well as in many others, it was an “emergency” and that’s why you are there—it’s what you do.  taking care of God’s little creatures when their own doctor is “off duty.”  However, each person we met after we arrived put us at ease which certainly helped, not only us, but our dog as well.

Want to express our gratitude for helping us in the situation we faced…saying good-bye to Prince after he was a large part of our life for almost twelve years.  We knew it would be a difficult challenge to part with him; he was always so special to us.  From the very first day—to the last.

Thanks for everything…the sympathy card with so many of your signatures, for showing us the booklet so we could choose just the perfect urn for his remains, the paw print and the clips of his hair.  Such a beautiful coat of fur.  We always told him how pretty he was.  He just looked at us with those beautiful brown eyes.  We loved Prince to pieces.

We received a very nice letter from Pets At Peace Crematory, Inc. and we are completely satisfied with the work they did.  We have placed him (and other mementos) by his picture on our living room hutch where we can pass him every time we enter and leave the room.  He laid down between us every night while we were watching TV.  We three were a “family.”

There is a large void in our hearts right now.  It was truly unbearable that first week, in particular without Prince.  The house seems empty.  It is a different chapter in our life the past few weeks.  As the Lord says, “There’s a time to laugh and a time to cry.”  It was truly our time to shed tears.  There were many and “the faucet is turned on” again as I write this letter.  Can’t help it when I think about him.  But God also says, “This too shall pass.”

Thanks to each person for being so gentle with him.  Special gratitude to Dr. Cohen for your understanding and sympathy.   Your help was much appreciated.  You made us feel more comfortable in making the “right decision” for Prince.  I couldn’t stand seeing him so sick.  It happened “all of a sudden” and it just broke my heart.  Roy was second-guessing, of course.  He hated to part with him; those two were “best buddies.” My husband misses “our baby boy” following him around the yard wherever he went.  To the barn.  To the garden.  To the deck.  Prince was truly Roy’s shadow.

We are grateful there is “an emergency clinic” to take care of our pets.  Thanks again.  May God bless each of you and the work you do.  Prince says, “Woof-woof-woof” (“Thank you everyone”).

We greatly enjoy hearing the stories of your visits with us.  If you would like to share your experience please send your letter to:

Animal Emergency Clinic of Rockford
4236 Maray Drive
Rockford, IL 61107

or

You may leave a comment about our clinic below for others to view, SPAM posts will be deleted. If you like leaving comments on internet sites please feel free to leave your positive comments on your favorite ranking sites.  

Too often on internet feedback sites, people only leave negative comments.  We try very hard to take care of each pet as best we can, but understand that having a sick pet is a very stressful situation and communication can still break down.  If you feel negative feedback is appropriate please call and discuss this with the Medical Director or email the clinic at aecrfd@SBCglobal.net so we can improve our care.

SPAM POSTS WILL BE DELETED.

{ 14 comments… read them below or add one }

Colleen Helfers April 26, 2011 at 8:47 am

Dear AEC Staff (Lori & Dr. Yocum);
we want to thank you for all you did for our Arrow last night. As you all know, animals become so much a part of our families that when they become sick and can’t tell us, we as their human parents are scared. Thank you for your full attention, your dedication and most of all your compassion. (Good thing you have kleenex all around because I owe you a box) You all truly have love for animals. Although Arrow is doing well now, I know we are in for quite the roller coaster for the next couple weeks. God Bless each and every one of you!! Again, our family is so greatly appreciative for everything! The Helfers’ Family.

Sharen Brooks May 4, 2011 at 10:56 am

Dr. Theyerl and Staff,
My family and I would like to thank you for the care you gave to Olivia on Saturday April 30th.
We adopted Olivia 2 years ago from a shelter, when she was removed from a puppymill. It is our understanding that when she went to the shelter, she had cancer in her mouth and had to have all of her teeth removed, she also had dry eye, enlarged heart and collasped trach. . It took her quite awhile to decide it was ok to love us back, but she finally did which made us love her even more. We really thought we would have her for many years but God decided that wasn’t to be. When we brought her to you on Saturday, we really had every intention of bringing her back home, but with her being so ill, it was clear to us through your explanation of everything, that it was time to end her suffering. I cannot thank you enough for your kindness. Your caring and compassion will forever be remembered.
Many, Many Blessings To You And Yours,
The Brooks Family

lauren weber June 11, 2011 at 1:51 pm

I just wanted to thank the staff from last night for helping Duke make it through his allergic reaction. I greatly appreciate the care that he received and the kindness of the staff (he appreciates it too). It is excellent that Rockford has such a great place for pets. Thanks!

Greg and Wendi Wallen December 6, 2011 at 10:05 am

Dr. Cohen and all of the staff at the Emergency Clinic,

This past weekend we brought our dog Cali in to the clinic for treatment and then ended up rushing her to the specialty clinic in Buffalo Grove Sunday evening. Unfotunately Cali’s condition worsened Sunday evening and several more issues developed so we regretfully decided to end her suffering, but I wanted to express our thnaks for the care and treatment you provided for her. This is a very trying time for my wife as Cali was more than just a family dog to us, but it was so good to know that she was surrounded by such caring indiviudals. Your treatment of Cali as well your kindness was much appreciated and will always be remembered.

Many Thanks,
The Wallen Family

SCOTT STRUM December 15, 2011 at 10:15 pm

Dear Dr. Yocum and staff,

Thank you for helping me with Jake the cat and easing his pain. What you do is greatly appreciated!

Thanks,

Scott Strum

Candy and Dennis Foulke February 28, 2012 at 2:34 pm

We wish to let you all know how much we appreciated your care, knowledge, and compassion for our baby girl Callie – who had been my last earthly link to my mother when I found her on Mom’s headstone five months after losing her in 1998. Callie found me at a time when we both needed someone special in our lives. We saved each other….she from certain death from hunger and disease and me from profound grief. When we brought her in to you last Friday night I had the feeling our time was very nearly gone. Dr. Taylor – thank you so very much for taking such care of her that night – testing her and sharing the news however bad with us. You guided me gently to where I needed to go and while I am still grieving her loss, I am grateful that you helped me understand what she was facing and knowing I couldn’t ask her to suffer because I was too selfish to say goodbye. On Saturday evening, Dr. Cohen brought my girl to my arms for the last time and gave us the chance to love each other and say goodbye. We are both grateful for all of you and your kindness to us and the respect you showed our girl. There will never be another Callie that I knew and loved so well and so long, but if I find another who needs me I will be unable to resist opening my heart up once again. She taught me a lot in her sweet life and her trust in me tells me that I must trust as well. Thank you all for your hard work and compassion.

Tonya Shanks April 30, 2012 at 5:52 pm

We cannot begin to express our gratitude to your staff. Last night we were faced with the difficult decision to let our beloved dog Indiana go. Without the knowledge and compassion of your staff I’m not sure how we could have endured this painstaking decision. We were blessed to have been able to be there to say goodbye to him. Thank you so much!

Michael Humphries June 4, 2012 at 9:00 am

Late on 5/28 I received a frantic call from my Mother when I was out of town on vacation. She found my beloved cat Frostbyte passed away on his favorite blanket. We were both emotional wreaks, I called my best friend and she came with my Mother and her sister to bring Frostbyte in to be cremated. Your staff treated Frostbyte and my family with great respect and I will be forever grateful for that. Even though I was unable to say goodbye, I am very happy that I was able to have the paw prints you guys took. I will cherish them forever.

Thank you all again for everything. This situation is heartbreaking, but your support is helping us along with the grieving process.

The Strawsers November 20, 2012 at 11:59 am

Thank you Dr. Taylor for all you did for Lola on Sunday. We will be spending our Thanksgiving being Thankful for the chance to have more time with her due to your expedient surgery to correct her bloat. We appreciated your careful and thorough explanations of all that was happening and we feel fortunate to have a pleasant memory and outcome from your facility. Happy Thanksgiving to all the staff!

The Zink Family July 17, 2013 at 9:09 pm

Thank you so much for your TLC of our Baxter. Never thought we would have to use an animal ER, but so glad such
a wonderful place was available. Everyone was so nice and helpful.

Drew Williams & Kelly Murphy February 25, 2014 at 3:44 pm

Thank you Dr. Thrall and staff for your quick and kind commitment to our cat Aerial last night in her final minutes. Your professionalism, empathy, and support during this dreadful time made it more comforting.

Aerial was not an active cat. But she loved to be petted and loved it even more to held and loved. She was always so happy to be in my arms and loudly purred her affection. Aerial was always quick to give a polite “meow” in return if you offered one first. Everything about her was love. She will be deeply missed forever.

Lori and Jonny Myers February 27, 2014 at 12:54 am

Thanks to all of the staff for taking such good care of Chloe. When she got sick, we had no idea what to do. I am
so glad we took a chance and drove to Rockford to see you. Next time one of our animals gets sick in the middle of the night, and we hope that doesn’t happen, but if it does we won’t hesitate to bring them to your clinic.

Richard Blunck May 6, 2015 at 5:22 pm

Dear Dr. Yocum & staff. Thank you for your caring & concern this past Sunday when I had to put down my good old boy Bugsy. Bugsy was approximately 17 years old. Probably old for a cat but he looked like got around good till the end. I did not know how bad of shape he was in. I guess from now on I need to pay more attention to the other two. He was a good old boy and I will miss him greatly. Thank you again for your caring & concern. Richard & Linda Blunck.

Connie Fowler July 1, 2015 at 9:11 am

Dear Dr. Cohen and Staff,

We wanted to write and thank you for your thorough and compassionate care of our 12-year-old Italian Spinone, Marko, this past weekend. The moment I walked in and spoke to your receptionist, I felt relief because of her caring attitude and demeanor while she was taking our information. You began problem-solving Marko’s situation immediately, and I am so grateful that you relieved his pain and discomfort so quickly. Although we lost Marko to cancer, we know that his last moments were peaceful and pain-free. You helped us reach our goal to donate him to Madison’s veterinary school. We are comforted, knowing that Marko, who had a bad start in life, will be able to help other pets in the future.

Thank you so much for being there for us, and for him.

Sincerely,

Greg and Connie Fowler

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